- The Tap Dance of Communication: Nonverbal Communication in the Dental Office
- Becoming Cultured: Understanding a Variety of Values, Views and Voices

- Air Polishing: The Basics and Beyond
- Moving Forward with Ultrasonics
- Key Concepts of Esthetic Whitening
- Sealants: In the Groove

- Organize to Thrive [Full Day (6-7 hours)]
- The Streamlined Dental Practice (90 or 180 minutes)
- Linking Dialogue, Diagnosis and Treatment Planning (90 or 180 minutes)
- The Art and Value of Cosmetic Anterior Composites (90 or 180 minutes)

- Digital Photography
- Digital Imaging
- Digital Patient Consult

- Oral Complications of Cancer Therapy
- Fluorides, Chemotherapeutic Agents
- Infectious Diseases
- OSHA Update

- OSHA and Health Services - The OSHA Compliance Course (1 day)
- OSHA Update (1/2 day)
- OSHA Issues Affecting the Healthcare Industry (2 hours)
- OSHA Compliance for Dental Offices

- Maintaining The Trust
- Integrity Based Leadership
- Restoring Trust In Clinical Practices
- Ethics In Private Practice
- Clinical Teamwork And Building Patient Trust

- OSHA Annual Update: Bloodborne Pathogens and North Carolina Regulations
- HIPAA Update
- CPR Healthcare Provider and Heartsaver classes

- "GOT OSHA?" 6 Easy Steps to Office Safety
- Infection Control Teamwork - How to Meet & Exceed CDC Guidelines
- Annual Bloodborne Pathogen Training
- Is Anyone in Charge of Infection Control? Oh...It's Me!
- HIPAA Privacy & Security Regulations - It's Easier Than It Looks!
- California Dental Practice Act [required for CA license renewal]
- California Infection Control Requirements [required for CA license renewal]

- The Missing Link for Soft Tissue Management: Basic 101
- Team Education: Creates Patient Compliance
- Give Your Patients The Choice: Soft Tissue Managed Care
- Team Education of Radiology Assessments: Creates Patient Compliance and Treatment Planning

- Dam-It, It's Easy!® - Basic Program
- Dam-It, It's Easy!® - Advanced Program

- Practice Management - Insurance, Bookkeeping
- Preclinicals - Chairside Assisting, Infection Control, CPR, Vital Signs
- Healthcare Financial Management
- Quality Improvement in Healthcare

- Working with Dental Insurance and Claims Submissions
- Submitting Claims via the Internet / Dental Office Toolkit
- How Are Claims Processed?

- Recognizing Childhood Development Delays for Dental Professionals
- Habits of Effective Offices: Do You Have What It Takes?
- Dental Implants
- TMD-TMJ: What Is It All About?
- Contemporary Non-Surgical Periodontal Management
- Taking Dental Hygiene to the Next Level
- Risk Assessment
- Documenting Your Best: Protecting and Presenting Your Career

- OSHA Compliance for the Dental Office - General Industry Standard, Hazard Communication Standard, and Bloodborne Pathogens Standard
- CDC/OSHA
- Integrating Infection Control Into the Dental Practice
- Clinical Skills for the Dental Assistant
- Practice Management
- Communication Skills for the Dental Team
- Radiology Update
- Dental Materials for the Dental Assistant
- Four-Handed Dentistry
- Ergonomics

- Enamel Therapy: The Next Generation of Care
- How-to-Guide for the Minimally Invasive Dental Practice Approach
- WNL: Optimizing the Oral Cancer Evaluation
- Having Moments with Seniors

Co-Presented Courses
- Killing the Parrott - Living What You Know (co-presented with Shirley Gutkowski, RDH, BSDH)
- Firm Footing on Shifting Ground (co-presented with Teresa Duncan, MS)
- Lost in Translation: Common Obstacles to Case Acceptance (co-presented with Teresa Duncan, MS)
- Eco-Dentistry: E-Code-Nomics and It Isn't Easy Being Green (co-presented with Deb Grant, RDH, CA)
- 2010 Bottom Line (co-presented with Stephanie Houseman, DMD)

- Communicating with Patients About Insurance Financing
- Scheduling/Dialogues to Prevent Cancellations & No-Shows
- How to Answer Tough Questions About Dental Insurance
- Telephone Skills: The Lifeline to Your Practice
- Positive & Productive Team Meetings
- Financial Arrangements & Collection Dialogues for Success
- Defining Job Descriptions & Accountability

- Claims Without Shame: Special Periodontal Edition
- Implant Coordinator Training Program (an AIDA program)
- New Media for the Dental Office
- Opportunities for Success in the Implant Practice
- Practice Management Implant Certification Course (an AIDA Program)
- The Agony of the Code

- Chairside Assisting Skills
- Expanded Functions
- Dental Office Management
- Oral Piercing
- Dental Materials
- Health & Safety Office Issues
- Legal & Ethical Issues in Dentistry
- Marketing & Public Relations

- Dental Materials
- Infection Control
- Surgical Assisting

- Knock Your Socks Off Customer Service
- 13 Stress Bombs That Will Blow Up Your Day
- Disc Behavioral Profile for Team
- Positive and Productive Staff Meetings

- Expanding Minimal Intervention
- The Saving of Enamel

- Medical Errors: Creating a Culture of Safety in the Dental Practice
- Risk Management, Jeopardy, and the Dental Office
- Legal Documentation for the Dental Professional
- Risk Prevention Workshop for the Dental Team

- Forensic Dentistry For Auxiliary Personnel

- Digital Photography in the Dental Practice: The Total Picture

- Health Insurance Portability and Accountability Act (HIPAA)
- HIPAA Information Systems Selection & Implementation

- Moving Beyond Survival to Balanced Success
- From Stress to Success: Dare to Thrive in Challenging Times
- Creating Practice Excellence
- Collecting your Due: Demystifying the Collections System
- Scheduling the 3 T’s: Technology, Time, and Team
- Broken Appointments: The Black Holes of Scheduling Success
- Teamwork and Team Harmony: Essentials for Success
- From Passion to Prosperity: Teamwork for Practice Success
- Field of Dreams: Key Players, Stars and Superstars.

- How to Refer to Periodontist for Dental Assistants/Hygienists
- Current Critical Thinking in Periodontics
- Day in the Life of General Practice and Periodontics
- Dealing with People-Communication
- The Business of Dentistry

- Dental Assisting Skills for Patients with Disabilities
- Oral Care Products for the Medically Compromised Patient
- Dental Assisting Strategies for Care in Alternative Settings
- Medical Histories and Medical Emergencies
- Oral Complications and Treatment Modifications for the Geriatric Patient

- Infection Control in Dentistry
- Infection Control and Radiation Safety
- Infection Control: Back to Basics

- How To Make Temporaries Quickly That Are Accurate, Esthetic and Durable

- Air Polishing: The Basics and Beyond
- Fluoride: The Protector
- Key Concepts of Esthetic Whitening
- Moving Forward With Ultrasonics
- Sealants: In The Groove

- Rise and Shine: Maximizing Your Potential
- Rise Above the Rainy Days: Recession-Proof Remedies
- Communication Solutions: Conflict, Gossip and Tension Resolutions

- Veterinary Dentistry: An Overview of What's Happening in the Mouths of Your Pets
- Oral Diseases Common in the Dog and Cat
- Pocket Pet Dentistry
- Oral Hygiene for Pets: Diets, Treats and Toys

- Infection Control
- Disease Prevention
- Emerging Diseases

- CPR/AED for Healthcare Providers
- Interviewing / Resumes
- Employment Issues
- Legal Issue

- Taking the Dental Road Less Traveled: Have Drill, Will Travel
- Substance Abuse Patients in the Dental Practice

For Dental Assistants
- From Our Side of the Chair
- The Esthetic Assistant
- What the Lab Needs to Know
- The Complete Care Assistant
- Case Presentation on Steroids
- The Doctor-Assistant Team
- The Art of Clinical Digital Photography
- To Fill the Space
- Dental Materials Showcase
- Esthetic Provisionals for the Chairside Assistant
- Understanding Occlusion for the Chairside Assistant
- Strong Enough for a Dentist But Made for an Assistant
- Dentists are From Mars, Assistants From Venus

For the Team
- The Esthetic Dental Team
- Dental Materials Update
- The New Patient Coordinator
- Understanding Occlusion for the Dental Team

Hands-On Series
- CAD/CAM Staining and Glaze
- D4D CAD/CAM Assistant
- The Art of Clinical Digital Photography
- Esthetic Mock Up Using Wax and Composite
- Exquisite Provisionals: Anterior and Posterior
- Rubber Dam: This is Easy
- To Fill the Space
- Isolation, Preparation and Cementation
- The Art of Facebow Transfer, Pouring and Mounting Models
- A Clean Place to Work: Setting Up the Operatory and Lab
- The Dental Concierge
- Records for Success

- Turning Ideas Into Action
- Train the Trainer
- Closing the Gap Between Front and Back
- Exploring the Orthodontic Patient Manager System
- Tracking, Analyzing, and Preventing Orthodontic Emergencies
- Indirect Bonding Orthodontic Brackets
- Management Strategies: Turning Potential into Performance
- Organizational Management of the Orthodontic Practice: A Team Approach
- Understanding "Clinical" Numbers in Orthodontics
- Collaboration With Orthodontic Clinical Coordinators
- Building a Quality Team Through Training
- 10 Essential Steps to Patient Cooperation

- Periodontal Therapy: Bridging the Gap Between General Dentistry and Periodontics
- Maximizing Ultrasonic Technology: For Visionaries Only
- Ergonomically Yours: A Call to Action for All Dental Professionals
- Incorporating Locally Applied Antimicrobials: Easy Steps to Patient Compliance
- What's New in Ultrasonics? Exploring Piezoelectric Technology
- Introduction to Periodontal Therapeutics: Exceed Today's Standard of Care While Increasing Office Revenue
- The Perfect Appointment: Transform Your Hygiene Department from Ordinary to Extraordinary
- Death of the Cleaning Woman: Changing Our Clinical and Professional Image
- Medical Model of Preventive Care: Clinical Applications for Better Oral and Systemic Health
- New Trends in Periodontal Therapy (1 hour "lunch & learn")
- Oral Cancer Screening and Care for the Edentulous Patient

- Surgical and Prosthetic Assisting General Overview
- Working With Your Implant Representative - Lunch and Learn
- Dental Implants Case Presentation - Patient Acceptance

- Principles of Dental Radiography and Government Regulations

- Hands-On Direct Composite Placement: Focus on Posterior
- Eliminating Sensitivity in Posterior Composites
- Rubber Dam Placement & Techniques
- Material Science

- Screamers, Whiners and Fussers: Providing the Best for Patients and Parents
- Gimme That Ding Dong: Tooth-Friendly Nutrition for Families
- Prenatal to Preschool: Great Foundations for Pediatric Oral Health

- Periodontal Disease: A Contemporary Perspective on Etiology, Diagnosis Treatment
- Cosmetic Dentistry: The Critical Role of Periodontal Esthetic Treatment
- Enhanced Patient Treatment: The Impact of Minor Periodontal Tooth Movement

- The Other Owners (Your Spouse)
- Choosing Your Direction (New Doctors)
- Office Managers Are Unique (Develop System Skills)
- Specialties In A General Practice
- Riding the Tidal Wave (Billing Medical)
- What Am I Missing? (Complete Overhead)
- The Missing Code (Dental Billing)

- Dental Insurance Coding
- Dental Insurance Workshop
- Record Keeping Workshop
- Practice Management

- A Potpourri of Issues for the Dental Assistant

- Dentistry Is Not a "Tooth" Business
- Healthy Dentist: Creating A Positive Dental Environment
- Developing A Chairside Manner
- Asking Patients To Leave Your Practice
- Relationships In Dentistry
- Anxiety In The Dental Office
- Nitrous Oxide And Its Abuse
- First Time Dental Experiences

- Dental Assisting (Impressions, Time Management)
- OSHA Compliance for Dental Office
- Emergencies in the Dental Office
- Dental Hygiene Efficiency
- Time Management & Organizational Systems
- X-ray Processor Care & Films